Shop Manager
Role Overview
Supervise store operations to deliver customer service, sales, and profitability in line with company objectives.
Manage inventory and maintenance and ensure the shop's external appearance meets brand standards.
Reports administratively to the Retail Lead and functionally to the Brand Manager.
Key Skills for This Role
Full Job Posting
Role purpose
Supervise store operations to deliver customer service, sales, and profitability in line with company objectives.
Manage inventory and maintenance and ensure the shop's external appearance meets brand standards.
Reports administratively to the Retail Lead and functionally to the Brand Manager.
About Azadea Group
Azadea Group operates international franchise concepts across fashion, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics in the Middle East and Africa.
Responsibilities
- Monitor customer needs, market trends, and competitors; assist customers, resolve complaints, and foster loyalty.
- Ensure store licenses, certificates, and employee documents are current and compliant with local regulations.
- Manage receiving and inventory, including counts, transfers, damaged items, returns, and shrinkage.
- Analyze sales, identify stock gaps, coordinate replenishment, place orders, and meet sales and stock objectives.
- Schedule staff, communicate sales plans, and set daily and hourly targets; update operational and commercial platforms.
- Manage the annual budget, control expenditure, optimize costs, and report variances.
- Maintain shop cleanliness, displays, maintenance, and brand standards; report KPIs, sales, inventory, and team productivity.
- Recruit, train, motivate, and evaluate staff; conduct daily Japanese meetings.
Behavioral competencies
- Business insight; customer focus; decision quality; drives results; develops talent; values differences; resilience.
Language and technical skills
- Fluency in English is required; fluency in Arabic is a plus.
- Proficiency in MS Office.
Education and experience
- Bachelor's degree in a related field.
- Four to six years of experience in retail or a similar role.
- Two years of experience in a managerial role.
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