Sales Administrator

Role overview

Sales and customer support

• Assist with scheduling, sales reports, and customer inquiries.
• Support vehicle ordering, delivery coordination, customer follow-up, and vehicle preparation for sale.
• Prepare and process contracts, purchase agreements, and related sales documents.
• Serve as a customer contact during the sales process and address questions or concerns.
• Follow up after sales to check satisfaction and respond to service needs.
• Coordinate financing and trade-in transactions with the finance department.

Inventory, reporting, and administration

• Maintain organized electronic and physical customer and transaction files; ensure records are complete and compliant.
• Track dealership inventory and coordinate vehicle ordering and receiving with suppliers and the service department.
• Prepare inventory reports and support inventory planning based on sales trends and forecasts.
• Generate and analyze sales performance, inventory, customer interaction, and pipeline reports; provide insights to the team and management.
• Handle correspondence and assist with office supplies, service providers, and office equipment.
• Support sales promotions, events, and marketing initiatives.
• Audit sales records, resolve discrepancies, and follow applicable policies, regulations, and legal requirements.

Experience and education

• At least 1–3 years of work experience in a similar role.
• Administrative or sales support experience; automotive industry experience is preferred.
• High school diploma or equivalent required.
• An associate’s or bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

Skills and competencies

• Proficiency in MS Office and dealership management software, such as CRM systems.
• Strong organization, multitasking, communication, interpersonal, and customer responsiveness skills.
• Attention to detail and accuracy; ability to work independently and as part of a team.
• The source also identifies initiative, teamwork, verbal and written communication, and flexibility as competencies.