Receptionist
Role Overview
Serve as the first point of contact for dealership visitors and customers, provide customer service, and direct customers to the relevant Sales or Service representative.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the first point of contact for dealership visitors and customers, provide customer service, and direct customers to the relevant Sales or Service representative.
Key duties and responsibilities
- Support Sales, Service, and back-office teams with customer contact, administrative, and organizational tasks.
- Route customer queries to the appropriate contact and direct customers to the required colleagues.
- Receive requests and offer alternative services to customers without appointments where available.
- Introduce available service options to walk-in customers.
- Record and update customer and vehicle information in the dealership Dealer Management System or databases.
- Check advisor capacity, assign walk-in customers, and escort them or direct them to the waiting area.
- Check pending service measures and unfinished work for walk-in customers.
- Document customer data privacy statements and explain necessary information.
- Coordinate documents with customers and receive vehicle keys and documents.
- Explain active reception benefits and assist walk-in customers with preliminary or workshop orders and vehicle and customer history updates.
Work experience
- One to three years of experience in the automotive industry.
Education
- High school diploma.
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