RTS System Support Engineer

Company Description

Role Overview

Key Responsibilities

• Provide technical support and guidance to customers on RTS products and solutions.
• Support Sales with technical expertise during customer engagements, project planning, and solution design.
• Review customer intercom system designs and develop scalable, operational solutions.
• Analyse customer challenges and provide troubleshooting, validation, and technical solutions.
• Validate system architectures and support optimal solutions for customer applications.
• Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues when required.
• Create technical documentation, system designs, and signal flow diagrams.
• Assist with commissioning, configuration, optimization, and troubleshooting activities.
• Collaborate with Engineering, Product Management, and Sales teams.

Key Skills

• Experience in technical support, systems engineering, broadcast technology, professional audio, or a related field.
• Working knowledge of Dante audio networking technology.
• Basic knowledge of AES67 and the SMPTE 2110 Suite.
• Basic understanding of RTS RVON and IP-based communications systems.
• Familiarity with server virtualization technologies.
• Strong networking principles and troubleshooting knowledge.
• Good knowledge of audio signal flow and processing.
• Experience creating layouts and signal flow diagrams using tools such as Microsoft Visio.
• Strong analytical, problem-solving, and communication skills.
• Customer-focused ability to explain technical concepts.

Qualifications

• A bachelor's degree in Electrical Engineering, Network Engineering, Audio Engineering, or a related discipline.
• At least 2 years of experience in broadcast, live production, media, communications, or professional audio.
• Knowledge of IP-based broadcast, intercom, and Audio over IP technologies.
• Experience supporting complex customer environments and technical projects from design through implementation.
• Relevant industry certifications are advantageous.
• Ability to manage priorities and schedules independently with customers, Sales, and internal stakeholders.

Additional Information

• The role offers development opportunities in a dynamic international environment.
• A competitive salary and benefits package is offered commensurate with experience.
• The company provides ongoing professional and personal development opportunities.
• Flexible working arrangements, including part-time options, hybrid or mobile working, and job sharing, may be available subject to business requirements.