Room Service Order Taker

Role overview

Guest orders and service

• Coordinate with waiters and waitresses and minibar attendants.
• Take orders by telephone and enter them accurately in the POS system for communication to service and kitchen teams.
• Handle enquiries courteously; report guest complaints and feedback to supervisors and ensure follow-up.
• Use selling techniques to upsell food and beverage items and offer alternatives; maintain knowledge of hotel services and products.

Operations and standards

• Monitor supplies and equipment, reduce spoilage and waste, and assist with scheduled inventories.
• Keep the workplace clean and organized and perform established opening and closing procedures.
• Follow hotel policy and fire, hygiene, health, and safety rules; maintain uniform, grooming, appearance, and personal hygiene standards.
• Attend meetings and training, maintain good working relationships, and contribute to a positive and motivated team.
• Understand the department’s monthly profit and loss statement and outlet concept; help lead service and model high standards.
• Perform reasonable additional duties and respond to changes in departmental needs.

Skills and experience

• Experience in an F&B service role.
• Very good spoken and written English and ability to communicate in a multinational environment.
• Strong written, verbal, and telephone communication skills; able to represent the hotel to clients by phone.
• Able to work as part of a team under pressure and develop proactive, rational solutions.
• Excellent organizational and time management skills; professional, confidential, ethical, safe, and organized approach.
• Hospitality management or a related field is listed under skills, knowledge, and expertise.

About Kempinski