RLS - Front of House- Receptionist
Skills
About This Role
Overview
- Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
- Serve as the first point of contact for students, parents, staff and visitors
- Greet and welcome visitors with professionalism and warmth
- Direct visitors appropriately and notify staff of arrivals
- Maintain a clean, organised and professional reception area
- Answer, screen and transfer calls in line with RLS telephone etiquette
- Ensure clear, timely communication between school, parents, students, staff and stakeholders
- Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
- Respond to general parental inquiries professionally through approved communication channels
- Deliver exceptional customer service, upholding the reputation of RLS
- Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
- Support smooth daily front desk operations
- Use digital systems to schedule meetings, message parents, input data and track tasks
- Maintain daily student attendance, absences, late arrivals and early pick ups
- Follow up on absences through calls and messages
- Ensure the student portal is accurately and consistently updated
- Assist parents and students with attendance related inquiries
- Manage late drop off and early pick up procedures, inform security and notify teachers
- Keep the daily fire register updated
- Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
- Support school tours, activities and events as required
- Assist the Admissions team by contacting inquiries and updating systems
- Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
- Ensure compliance with all RLS policies, procedures and codes of conduct
- Maintain strict punctuality and consistent attendance during core working hours
Qualifications
- Full fluency in Arabic and English
- Experience in front desk, customer service, or a related role
- Strong administrative and organisational skills
- Ability to multitask and meet deadlines in a fast-paced environment
- Creative thinking and strong problem-solving skills
- Excellent interpersonal and communication skills
- Confident use of technology and digital platforms
- Proven ability to handle confidential and sensitive information
- Ability to work independently and collaboratively within a team
- Degree, high school diploma, or equivalent qualification
- UAE National with a minimum of two years’ front desk experience
- Knowledge of educational systems and school policies
- Understanding of safeguarding and preventive practices
- Experience engaging with VIPs
- Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.
- Customer-Oriented: Friendly, flexible, observant and skilled at providing accurate information and responses to everyone that interacts with.
- Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.
- Flexibility: Ability to adjust to new situations and continue working at an elevated level.
- Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.
- Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.
- Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.
- Teamwork: Ability to work well with others and thrive in a team environment.
- Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.
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