Revenue Operations Specialist
Role Overview
Support global revenue operations by managing product catalog data, SKU governance, and Deal Desk processes.
Work with Sales, Customer Success, Finance, Legal, and a global Deal Desk team to maintain accurate products, pricing, quotes, and commercial data across Salesforce and related systems.
Support operational excellence, quote-to-cash efficiency, data governance, process optimization, and scalable growth.
Key Skills for This Role
Full Job Posting
Position overview
Support global revenue operations by managing product catalog data, SKU governance, and Deal Desk processes.
Work with Sales, Customer Success, Finance, Legal, and a global Deal Desk team to maintain accurate products, pricing, quotes, and commercial data across Salesforce and related systems.
Support operational excellence, quote-to-cash efficiency, data governance, process optimization, and scalable growth.
Key responsibilities
- Convert marketing materials and business inputs into standardized product catalog structures; create, maintain, and govern SKU files.
- Gather and document SKU requirements and align catalog structure with pricing, packaging, and revenue strategy.
- Enable catalog integration into ERP, billing, and CRM systems and maintain accurate, consistent data across platforms.
- Support system updates and enhancements and integrate acquired companies by mapping legacy product structures into the catalog model.
- Support testing for SKU and product launches, validate catalog setup and system readiness, troubleshoot issues, and support successful deployment.
- Assist with prioritizing and processing SKU workflows and request queues; maintain operational documentation and process clarity.
Required experience and skills
- Bachelor’s degree in Accounting, Finance, Business, or a related field.
- 5–7 years of experience in Revenue Operations, Accounting Operations, or Product Operations.
- Strong attention to detail, data accuracy, organization, and cross-functional collaboration.
Preferred experience
- Experience with product catalogs, SKUs, or pricing structures is preferred.
- Familiarity with ERP, CRM, or billing systems, such as NetSuite or Salesforce, is a plus.
Workplace model
- Hybrid work model; employees within commuting distance of a Diligent office are expected to work onsite at least 50% of the time.
About Diligent
Diligent provides governance, risk, and compliance software through the Diligent One Platform.
The company describes a global workforce and offices including Vancouver and other international locations.
Benefits and culture
- The company describes a flexible work environment, health benefits, global days of service, meeting-free days, time off, and wellness programs.
- Diligent emphasizes collaboration, creativity, learning, diversity, and inclusion.
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