Revenue Operations (RevOps) Manager

About Park Lane Motors

The Opportunity

Key Responsibilities

• Lead and manage the company's Revenue Operations function, ensuring alignment between Marketing, Sales, and Customer Experience teams.
• Oversee CRM administration, governance, and optimization to maintain accurate customer, lead, and sales pipeline data.
• Manage and develop the Lead Concierge function, ensuring timely lead engagement, appointment management, and customer follow-up standards.
• Establish and maintain CRM workflows, automation rules, lead routing structures, service-level agreements (SLAs), and reporting frameworks.
• Monitor CRM compliance and data quality across all customer-facing teams, ensuring operational consistency and reporting accuracy.
• Partner with Sales Leadership to identify process improvements, conversion opportunities, and pipeline performance trends.
• Analyze lead generation, conversion, and customer acquisition performance across all marketing channels.
• Prepare weekly and monthly performance reports covering lead volume, conversion rates, appointment activity, sales attribution, and return on marketing investment.
• Identify operational bottlenecks and implement solutions to improve efficiency throughout the lead-to-sale journey.
• Support Executive Leadership with data-driven insights and recommendations to enhance commercial performance and resource allocation.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Marketing, Operations Management, Data Analytics, or a related discipline.
• Minimum 3 years of experience in Revenue Operations, CRM Management, Sales Operations, Lead Management, or a similar commercial operations role.
• Experience within automotive, real estate, premium retail, financial services, or other high-volume customer acquisition environments is highly desirable.
• Strong understanding of CRM systems, sales process management, lead lifecycle management, and performance reporting.
• Experience configuring workflows, automations, reporting dashboards, and operational controls within CRM environments.
• Advanced proficiency in Microsoft Excel, reporting tools, and business performance analysis.
• Experience working with marketing attribution, lead tracking, and sales funnel optimization is advantageous.

Personal Attributes

• Highly analytical and data-driven.
• Strong attention to detail and process discipline.
• Objective and results-oriented.
• Excellent organizational and project management skills.
• Strong communication and stakeholder management abilities.
• Comfortable working cross-functionally across multiple departments.
• Committed to operational excellence, accountability, and continuous improvement.

What We Offer

• Opportunity to join one of Dubai's fastest-growing automotive groups.
• High-impact role with direct exposure to executive leadership and strategic decision-making.
• Opportunity to influence business performance through process improvement and commercial optimization.
• Collaborative, performance-driven, and fast-paced working environment.
• Competitive salary package and long-term career growth opportunities.
• To apply, please submit your CV along with a brief summary of your CRM, Revenue Operations, or Sales Operations experience.