Revenue Operations Manager
Skills
About This Role
Overview
Senior Manager – Revenue Operations \| Dubai
Are you a revenue operations leader who thrives in regulated, high-volume environments?
We're hiring a
Senior Manager – Revenue Operations
for a leading district cooling company in Dubai, overseeing billing, collections, and customer service across two business entities.
The Role
You'll own the full revenue cycle — from invoice generation to cash collection — while leading a team of managers and approximately 60 staff across Billing, Collections & Recovery, and Customer Service functions.
You'll report directly to the General Manager.
What You'll Be Doing
- Leading end-to-end billing operations based on consumption data, tariffs, and contracts
- Driving collections strategy, managing receivables aging, and minimizing revenue leakage
- Overseeing B2B and B2C customer service — disputes, escalations, SLAs, and VIP accounts
- Ensuring full compliance with
- RSB regulations
- and UAE VAT/FTA requirements
- Delivering performance reports and insights to senior leadership
What We're Looking For
- 8–10 years in Revenue Operations, Billing, or Collections
- Background in
- utilities, district cooling, real estate, or property management
- strongly preferred
- Experience with ERP systems — Microsoft AX or Oracle Fusion
- Solid understanding of UAE regulatory requirements (RSB, FTA)
- Proven people leader with the ability to manage large, multi-functional teams
- Strong analytical mindset with excellent communication skills
- Why Apply?
- Dual-entity scope — meaningful impact across two brands
- Competitive package with a structured, growth-oriented environment
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