CRM & Revenue Operations Systems Administrator
Skills
About This Role
Systems Administration & Configuration
- Administer and configure GTM systems such as CRM (Salesforce), PSA tools, Commission calculation platforms, Tableau or similar.
- Maintain user accounts, permissions, governance standards, and access policies across all GTM platforms.
- Build and optimize workflows, sequences, automations, and templates aligned to GTM operations.
Integration & Data Management
- Design, implement, and maintain integrations across GTM systems using APIs removing the need for manual inputting of data from one system to another
- Own data synchronization logic, data mapping, and troubleshooting of sync issues between platforms.
- Work with the Sales Operations function to understand process needs and translate them into scalable technical solutions.
Technical Troubleshooting & Support
- Serve as the technical escalation point for system issues, integration failures, and workflow breakdowns.
- Perform root-cause analysis and implement long-term system improvements.
- Work with vendors as needed to troubleshoot platform-specific issues.
Governance, Compliance & Security
- Maintain documentation for system configuration, integrations, and process flows.
- Ensure compliance with company policies, security standards, and data privacy regulations (GDPR, SOC2, etc.).
- Support audits, access reviews, and system change management processes.
Reporting & Analytics Support
- Ensure clean, reliable data for dashboards and reporting.
- Provide system-level insights on data quality, workflow performance, and tool adoption.
- Support configuration of reporting tables, sync rules, and integrations that feed BI tools.
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