Revenue Operations Manager

About the Role

What You Will Do

• Play a key role in the strategy, roadmap, and administration of the revenue technology stack, including Salesforce, Gong, Outreach, Pursuit, SPIFF, Qualified, and Highspot.
• Lead cross-platform integration work to eliminate manual handoffs and reduce duplicate data entry.
• Design, document, and continuously refine revenue technologies and processes, enhancing lead to close, forecasting, and opportunity management.
• Translate business requirements from sellers, SDRs, SEs, and department leaders into system configurations, workflow automations, and process documentation.
• Partner with the Revenue Enablement team on technology and process rollouts to ensure training curriculum and reference materials exist.
• Build and maintain a centralized playbook and knowledge base defining how, when, and why each tool should be used.
• Support Marketing in aligning shared tools, such as Qualified for pipeline generation and Highspot for content.
• Own change management for major system or process changes, including communication plans, training schedules, and feedback loops.
• Maintain a living technology inventory and rationalize tool overlap, retiring or consolidating platforms where they no longer have value.
• Define and track adoption, utilization, and performance metrics for every tool in the stack, publishing a recurring scorecard.
• Conduct platform health and ROI reviews, recommending renewal, expansion, consolidation, or replacement decisions.
• Evaluate emerging AI capabilities embedded in the current stack and outline recommendations and strategies for usage.

Who You Are

• 5+ years in Revenue/Sales Operations, Sales Systems, Enablement, or a related role with hands-on ownership of a revenue tech stack.
• Deep experience with sales engagement, conversation intelligence, and content enablement platforms (Outreach, Gong, Highspot, or comparable tools).
• Highly analytical with a strong program management skillset.
• Demonstrated experience developing or redesigning revenue processes in partnership with multiple functional stakeholders.
• Track record of building adoption or performance metrics and presenting them to senior leadership.
• Strong cross-functional communication skills; comfort operating without direct authority over partner teams.
• Working knowledge of how AI features are being applied within sales/revenue technology.
• Self-starter who takes ownership of identifying gaps in skillsets, processes, and technology without high oversight.

Essential Functions

• Work in NEOGOV's Draper, UT or San Clemente, CA office.
• Ability to keep up with continuous learning through self-education.
• Sit or stand for prolonged periods of time while typing, reading, or listening.
• Organization of work, time, and thoughts.

What NEOGOV Offers

• Competitive Wages.
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1.
• Generous PTO to support work-life balance.
• 401K Matching.
• 12-week Paid Parental Leave.
• Autonomy to grow and find your career path with supportive leadership.
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
• On-site gym in the Draper office.
• Inclusive and diverse work environment.

Work Location

• This is an in-office position based in Draper, UT or San Clemente, CA.

Hiring Process

• Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.