Returns Team Leader

Role overview

Returns operations

• Lead daily receiving and processing of returned products within the Central Warehouse.
• Verify returned quantities, item details, condition, reasons, and supporting documents; record returns in WMS and maintain traceability.
• Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams.
• Segregate and classify returns by condition and approved disposition; coordinate condition assessments with Quality Assurance when required.
• Keep damaged, expired, rejected, or non-conforming products out of available stock unless properly approved.
• Coordinate approved restocking, supplier returns, disposal, or other dispositions.

Team and reporting

• Allocate daily tasks according to return volumes, workload, and operational priorities.
• Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards.
• Maintain return records, prepare daily or periodic reports, monitor KPIs, identify recurring issues, and support process improvements.
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

Requirements

• 3–5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field.
• Strong knowledge of warehouse returns, receiving, product verification, inventory movements, stock discrepancies, and WMS transactions.
• Experience handling returned products and verifying quantity, condition, item details, and documentation.
• Knowledge of damaged stock, expiry control, product segregation, and disposition processes; experience using WMS and warehouse operational systems.
• Strong leadership and ability to coordinate frontline teams and allocate workload; good problem-solving, communication, organization, and reporting skills.
• Ability to work in a fast-paced, high-volume warehouse and support rotational shifts, weekends, or public holidays when required.
• Relevant warehouse, inventory, logistics, or supply-chain certification is an advantage; previous team leader or operational coordination experience is preferred.