Network & Infrastructure Engineer

Role Overview

Responsibilities

• Configure, maintain, and troubleshoot LAN/WAN infrastructure across HQ and all store locations.
• Manage routing, switching, VLANs, firewall policies, and network performance to ensure maximum uptime.
• Deploy, configure, and support site-to-site and remote VPN connectivity between stores and HQ.
• Monitor and resolve network connectivity issues while ensuring secure encrypted communications.
• Install, configure, and maintain IP CCTV cameras, NVR systems, and remote surveillance platforms.
• Administer physical access control systems, including door controllers, access groups, and user permissions.
• Monitor network health and infrastructure performance using network monitoring tools.
• Maintain accurate network documentation, including network diagrams, IP address management, and configuration records.
• Collaborate with IT Support, Security, Facilities, and external contractors to deliver infrastructure projects and support business operations.
• Ensure compliance with IT security standards and infrastructure best practices.

Requirements

• Bachelor's degree in Network Engineering, Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in network engineering within a multi-site environment.
• CCNA certification is required.
• Strong knowledge of routing, switching, VLANs, TCP/IP, and firewall administration.
• Hands-on experience with VPN technologies (IPSec and SSL VPN).
• Experience with IP surveillance systems such as Hikvision, Dahua, or Axis, including NVR administration.
• Knowledge of physical access control platforms such as HID Global, Suprema, or equivalent.
• Experience using network monitoring tools such as PRTG or Zabbix.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills and the ability to work across multiple locations and cross-functional teams.
• Willingness to travel to company sites as required.