Retention Officer - Telecom
Role Overview
Handle telesales and customer retention work, promoting products and services and contributing to revenue growth.
Key Skills for This Role
Full Job Posting
Role overview
Handle telesales and customer retention work, promoting products and services and contributing to revenue growth.
Responsibilities
- Handle inbound and outbound customer calls.
- Resolve customer issues and concerns to retain existing customers.
- Promote products and services to drive sales and revenue.
- Maintain customer records and follow up with customers.
- Meet individual and team sales and retention targets.
- Coordinate with other departments to support customer satisfaction.
Requirements
- Fluency in English; Arabic is advantageous.
- Previous telesales, customer retention, or call-centre experience.
- Strong communication and interpersonal skills.
- Ability to meet sales objectives and handle customer concerns professionally.
Pay
- The description states AED 3,000 per hour; the structured salary field states AED 3,000 per month.
Work location
- Work is in person.
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