Retail Supervisor
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Key skills for this role
About the Role
Manage commercial priorities, optimize sales performance, and support retail operations while inspiring and developing store personnel in a fast-paced environment.
Key Skills for This Role
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Manage Commercial Priorities
Monitor sales and services results.
Analyze Sales KPIs and take necessary steps in order to optimize sales performance.
Assure proper communication and execution of all commercial priorities: Launches, Animations, Sales Mix, Beauty Pass Recruitment and Services.
Optimize Gross Margin by maximizing sales by Categories and Markets.
Regular visiting area stores (90% of time) in line with Sephora standards in order to drive operational excellence and assure expected sales results.
Support store to deliver consistent qualitative KPI s
Manage Area Store Operations
Support in the management of all retail operations in EAST Region.
Monitor stock level and shrinkage of all inventory items and execute stock takes in line with Sephora policy.
Support with store openings and renovations including all merchandising changes in line with Sephora standards, including animations and launches.
Monitor effectiveness and usage of all Beauty Pass recruitment tools in order to optimize recruitment results.
Closely monitor client service reporting and take necessary steps to improve the level of service
Conduct Audit and Stores checklist
Support on getting right stock and replenishment
Support on podium booking during key commercial period
Monitor store scheduling and attendance
Inspiring People Management
Participate in recruitment of store managers and personnel to assure best quality of candidates joining the team.
Provide strong leadership and direction to Stores Personnel at all levels.
Identify and establish development opportunities to improve sales and customer experience.
Support on team development (Training attendance, training needs, in-store briefing and coaching)
Review with the store managers annual performance review and quarterly review
Create a disruptive / energetic environment in store
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