Care Trainer
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Key skills for this role
About the Role
The role involves training and coaching store teams in Skincare and Haircare, requiring advanced knowledge, collaboration, and excellent communication skills.
Key Skills for This Role
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Overview
- At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.
- It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.
- Together, we belong to something beautiful.
- Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry.
- Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
- With 56,000 employees in 35 countries, we connect customers and beauty brands within the world s most passionate beauty community.
- With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
- Position Purpose: Sephora Middle East is recruiting a KSA Care Trainer.
- The purpose of this role is to support Skincare and Haircare learning and development of the KSA store team through the implementation of regional training initiatives, training delivery, in-store coaching and assessment (approx. 50% of time).
- The KSA Care Trainer is based in one of the two main KSA regions and is responsible for all initiatives within own region.
- The role includes the management of the KSA Care Education Expert, based in the other region of KSA and for which it will require development, supervision, follow-up and feedback.
- Other tasks will include delivery of Sephora University Skincare and Haircare training modules (in-class and digital) in own region, collaboration with OGCC SU team for identical and seamless execution, being involved in brand training organization and some admin tasks.
- The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team.
- The KSA Care Trainer will also support cross-functional events (with Marketing/PR and HR).
- This is a national role that will require travel within own region, KSA and Middle East countries.
- You will excel and enjoy this position if you are ready to actively handle the following missions:
- Coaching & Support at store level
- Visit Sephora stores on a weekly basis to support with follow up, coaching and assessment.
- Develop Skincare and Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
- Partner with Retail & Store Managers to share and align feedback, development plan and follow-up actions through meetings and reports.
- Lead talent development, following the internal process, for own region and oversee for other region, by ensuring the KSA Care Education Expert is following the process.
Skincare and Haircare Education
- Manage the overall KSA Skincare and Haircare training plan, calendar and budget to be managed for own region and worked collaboratively with the KSA Care Education Expert for the other region.
- Lead the implementation and execution of all Skincare and Haircare initiatives at country level including alignment on KSA specific needs, communication to stakeholders, follow up and gathering feedback.
- Deliver our Sephora University Skincare and Haircare training modules (in-class and digital) in own region.
- In charge of ensuring the KSA Care Education Expert is equipped to deliver training modules in own region (from TTT, delivery s observations and feedback)
- Lead the development of the KSA Skincare Community (including monthly engagement, organization of Experts events, feedback on performance, etc....)
- Accountable to increase Skincare and Haircare expertise in KSA by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.
- Track development, progress and learning of the store team.
- Follow-up and support engagement of the store team with our digital Sephora Learning App.
- Skincare and Haircare Brand Training in KSA
- Organize yearly Skincare and Haircare Education events (Community, Brand Conventions ).
- Support in delivering content of multi-brand trainings organized internally.
- Support Skincare and Haircare brands digital training.
- Support organization and monitoring of skincare and Haircare Masterclass training with involved brands.
- Manage admin tasks related to Skincare and Haircare brand trainings (digital trainings, attendee lists, testers requests ).
- Collaboration & Communication with business partners
- Store & Retail Management share feedback, align on business, priorities & support needed at store level.
- OGCC SU team collaboration, exchange of best practices and learning from each other s
- HR support in providing feedback on the store Skincare team and for HR-organized events
- Skincare and Haircare Offer team tight collaboration at all times to align on priorities & needs
- Marketing/PR participate in events, acting as a true Sephora Ambassador
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