Retail Sales Associate

Who We Are

RAK Ceramics

Abu Dhabi Securities Exchange (ADX)

Dhaka Stock Exchange

The Role

Sales Associate

Sales Associate

What You Will Be Doing

• Greet and engage customers in the showroom, advising them on products and solutions based on their needs
• Showcase products and help customers discover how they can transform their living spaces
• Build and maintain accurate customer information using CRM systems while managing relationships, opportunities, and follow-ups
• Act as a product and customer solutions expert among peers
• Gather, analyze, and share customer feedback to improve the overall customer experience
• Coordinate closely with the Quality team to resolve customer complaints and ensure timely closure
• Influence internal and external stakeholders to ensure a smooth customer journey
• Stay updated on products, initiatives, and promotions to effectively support customer interactions
• Ensure compliance with store policies, procedures, cash handling, safety, and security standards
• Promote upselling and cross-selling opportunities based on customer requirements
• Monitor inventory levels and ensure products are properly displayed on the sales floor
• Support visual merchandising activities and assist team members when required
• Maintain flexibility with work schedules based on business needs

What We Are Looking For

Functional

• Ability to work effectively with people across different levels within a large organization
• Strong organizational and process management skills with the ability to prioritize tasks
• Customer-focused mindset with strong problem-solving abilities
• Ability to manage customer requests and maintain composure under pressure
• Familiarity with CRM systems and customer relationship management practices

Behavioural

• Excellent communication and active listening skills
• Strong persuasion and selling capabilities
• Customer service-oriented mindset
• Strong interpersonal and relationship management skills
• Self-motivated and target-driven attitude

Our Ideal Match

• Diploma or relevant certification; bachelor’s degree is an advantage
• 1–3 years of sales experience, preferably within retail or customer-facing environments
• Experience in the ceramics or building materials industry would be an advantage
• Fluency in English is required; multilingual candidates are preferred
• Willingness to work flexible schedules based on business requirements
• RAK Ceramics is an Equal Opportunity Employer.
• We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.