Retail Sales Associate

Overview

Responsibilities and Duties

• To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.
• To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company’s customer service regulations.
• To develop rapport and good working relationship with customers, suppliers and
• To ensure adherence to shop policies, HR regulations among all other company policies and procedures.
• To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.
• To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.
• To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
• To monitor and ensure stock replenishment from both the Warehouses depending on Sales and Stock.
• To perform merchandising and maintaining that the designated department is always well stocked and immaculately tidy.
• To prepare that the Till is ready before the shop opening.
• To ensure that the store is clean, organized, and presentable for business operations always.
• To attend to problematic situations and to communicate concerns with Managers for their intervention.
• To merchandise and setting up a display of items in line with company regulations.
• To administer the Bookshop operation at author signings and other marketing events.
• To coordinate and promote the Marketing events for the company.
• To protect Company assets, liabilities, and report for any damages to the Line Manager.
• To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.
• To familiarize, develop, improve, and update his/her self-Book Awards, Bestsellers, and all other relevant product knowledge.

Qualifications and Skills

• This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfilment.
• Should possess excellent English communication skills. (both written and verbal)
• Should hold superior telephone and sales-oriented skills.
• Proficiency in MS Excel required (word, excel, PowerPoint, etc.)
• Should possess strong problem-solving abilities.
• Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.
• Open-mindedness together with a collaborative and team-oriented attitude should be evident.
• Effective organizational and interpersonal skills
• Strong attention to detail and follow-through skills
• Must have the ability to work independently on some instances while being able to display teamwork and cooperation in other instances.
• Must have a pleasing and tidy personal orientation.