Retail Operations Officer - UAE National role

About This Role

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

In this role, you will:

• To ensure that tasks are prioritized, processed & completed in accordance with procedures.
• Common frauds/ errors/ irregular transactions are identified, and appropriate action is taken in accordance with the procedures.
• To provide a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.
• To strictly follow the Health, Safety, Fire & security instructions as laid down from time to time.
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.
• Manage the International Wealth and Personal Banking (IWPB) updates on a weekly basis and take initiative to address any queries related to procedures.
• Maintaining quality level while discounting the alerts and referrals.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

To be successful in the role, you should meet the following requirements:

• Preferably 1 to 2 years of Banking experience within risk & compliance / regulatory role
• Thorough knowledge of KYC and onboarding guidelines and procedures
• Knowledge of various IWPB lending products
• Excellent communication and analytical skills
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.