Sales & Retail Operations Manager

Overview

The Responsibility Of This Position Include

• Commercial support
• Support the Managing Director on the Business plans / Budget presentations
• Responsible to get the monthly Sell-in, Sell-out and stock reports from partners and internal boutiques and provide analysis versus budget achievements
• Provide business analysis, dashboards on POS/market performance, products categories, KPIs and customer insights
• Monitor the evolution of each POS performance, drive initiatives to develop the business
• Review and discuss with Boutique managers on their orders ensuring they are place in accordance with their OTB, bestselling products and stock/clients’ needs
• Coordinate with the boutique teams, HQ, logistics teams and partners on upcoming shipments and back orders
• Review stock level of each POS/availability of products
• Ensure that each POS has the right products assortment
• Follow up on clients’ statement with HQ Finance team and partners
• Retail operations / Back-office support
• Provide back-office support to internal boutiques as required
• Help the boutique teams to ensure Richemont Retail process and procedures are respected. Support during internal / external audit
• Support the boutique teams in inventory management
• Ensure availability of PLV, uniforms, packaging, consumable orders at each POS respecting given budget and ensure proper safekeeping to avoid damages
• Maintenance: support boutique teams in ensuring maintenance is done in a timeline manner
• Conduct regular store visits to assess operational performance, provide guidance and identify areas of improvement
• Coordinate with the Marketing and communication manager for events (products assortments, logistics coordination…)

Business Development

• Contribute to the definition of the regional distribution strategy
• Identify and suggest new business opportunities to Managing director on network development
• Contribute to put in place the Business development action plan
• Act as project manager and coordinate with the different stakeholders involved on future boutique and/or shop in shop openings and/or renovations (Real estate, Retail ops, Security, Finance and IT teams, architect and consultant) to ensure smooth openings while respecting budget and timeline
• Build strong relationship with HQ, regional functions, clients/partners and external suppliers

Candidate Profile

• Business school / commercial or financial background
• 5 years-experience in a similar role
• Strong business analysis and analytical skills, data-driven profile
• Very organized, attention to details
• Collaborative, strong interpersonal and communication skills
• Can-do mindset, ability to suggest new ideas and act quickly
• Understanding of the retail industry, previous experience in the luxury business would be a plus
• Fluent in English