Sales & Retail Operations Manager

About This Role

The Sales and Retail Ops Manager will be dealing with internal boutiques and partners analyzing POS performance and bringing new ideas, driving initiatives to the regional business development of the Maison.

This role will report to the Managing Director MEIA.

The Responsibility Of This Position Include Commercial support

• Support the Managing Director on the Business plans / Budget presentations
• Responsible to get the monthly Sell-in, Sell-out and stock reports from partners and internal boutiques and provide analysis versus budget achievements
• Provide business analysis, dashboards on POS/market performance, products categories, KPIs and customer insights
• Monitor the evolution of each POS performance, drive initiatives to develop the business
• Review and discuss with Boutique managers on their orders ensuring they are place in accordance with their OTB, bestselling products and stock/clients’ needs
• Coordinate with the boutique teams, HQ, logistics teams and partners on upcoming shipments and back orders
• Review stock level of each POS/availability of products
• Ensure that each POS has the right products assortment
• Follow up on clients’ statement with HQ Finance team and partners

Retail operations / Back-office support

• Provide back-office support to internal boutiques as required
• Help the boutique teams to ensure Richemont Retail process and procedures are respected. Support during internal / external audit
• Support the boutique teams in inventory management
• Ensure availability of PLV, uniforms, packaging, consumable orders at each POS respecting given budget and ensure proper safekeeping to avoid damages
• Maintenance: support boutique teams in ensuring maintenance is done in a timeline manner
• Conduct regular store visits to assess operational performance, provide guidance and identify areas of improvement
• Coordinate with the Marketing and communication manager for events (products assortments, logistics coordination…)

Business Development

• Contribute to the definition of the regional distribution strategy
• Identify and suggest new business opportunities to Managing director on network development
• Contribute to put in place the Business development action plan
• Act as project manager and coordinate with the different stakeholders involved on future boutique and/or shop in shop openings and/or renovations (Real estate, Retail ops, Security, Finance and IT teams, architect and consultant) to ensure smooth openings while respecting budget and timeline
• Build strong relationship with HQ, regional functions, clients/partners and external suppliers

Candidate Profile

• Business school / commercial or financial background
• 5 years-experience in a similar role
• Strong business analysis and analytical skills, data-driven profile
• Very organized, attention to details
• Collaborative, strong interpersonal and communication skills
• Can-do mindset, ability to suggest new ideas and act quickly
• Understanding of the retail industry, previous experience in the luxury business would be a plus
• Fluent in English