Senior Manager - Retail Operations

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Senior Manager - Retail Operations

Senior Manager – Retail Operations

Retail Asset Operations Management

• Oversee day-to-day operations of malls and retail assets, ensuring efficient facility management, security, housekeeping, and compliance with operational standards.

Tenant Relations & Performance Management

• Build strong relationships with tenants, monitor tenant sales performance, and proactively address operational or commercial concerns.

Commercial Performance & Revenue Optimization

• Drive revenue through optimization of service charges, retail categories, kiosks, pop-ups, and ancillary income streams (e.g., media, events, sponsorships).

Retail Strategy & Leasing Support

• Collaborate with leasing and development teams to align tenant mix, zoning, and positioning with market demand and project vision.

Customer Experience & Footfall Growth

• Develop and implement customer engagement initiatives, events, and activation strategies to drive traffic and improve shopper experience.

Budgeting & Cost Control

• Prepare and manage operational budgets, monitor expenditures, and implement cost optimization measures without compromising service quality.

Compliance, Risk & Governance

• Ensure full compliance with local regulations, health & safety standards, and company policies across all retail assets.

Stakeholder & Internal Coordination

• Act as the key interface between retail operations, property management, development, marketing, and finance teams.

Data Analytics & Reporting

• Track KPIs such as footfall, sales density, occupancy cost, and tenant performance; provide actionable insights to senior leadership.

Educational Qualifications

• Must have a Bachelor’s Degree in Business Administration, Real Estate, Retail Management, or a related field
• MBA or relevant postgraduate qualification is preferred

Work Experience

• Must have a 10 - 15 years of experience in retail operations, mall management, or commercial property management with a minimum 5 years in a leadership role managing large-scale retail assets.
• Must have a proven experience in tenant management, retail strategy, and revenue optimization
• GCC market exposure preferred

Skills Required

• Strong understanding of mall operations, retail KPIs, and asset management
• Financial acumen including budgeting, cost control, and revenue optimization
• Knowledge of leasing dynamics and tenant mix strategy
• Strong stakeholder management and negotiation skills
• Customer-centric and commercially driven mindset
• Analytical thinking with problem-solving ability
• Ability to lead cross-functional teams and service providers
• Strong communication and influencing capability
• Results-driven with a focus on accountability and continuous improvement