Retail Experience Lead
Role Overview
The Retail Experience Lead opens and closes the store, oversees daily operations, and supervises staff during an assigned shift.
The role maintains store appearance and product presentation while serving as a knowledge resource for team members.
The role supports customer service, cash management, administrative duties, alarm procedures, compliance, and issue escalation.
Key Skills for This Role
Full Job Posting
About the Company
FIKA is a Canadian cannabis retail company with retail banners and stores across multiple provinces and territories.
The company emphasizes welcoming, intuitive, diversified store environments and customer service.
Job Overview
The Retail Experience Lead opens and closes the store, oversees daily operations, and supervises staff during an assigned shift.
The role maintains store appearance and product presentation while serving as a knowledge resource for team members.
The role supports customer service, cash management, administrative duties, alarm procedures, compliance, and issue escalation.
Core Responsibilities
- Open and close the store, including activating and deactivating security alarms.
- Greet and assist customers, provide product knowledge, suggest products, and communicate promotions.
- Assist with onboarding, training, continuous education, and team motivation.
- Handle customer complaints professionally and escalate employee issues to the direct manager.
- Reinforce policies, procedures, regulations, education, and compliance standards.
Core Competencies
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Ability to guide, educate, and motivate employees.
- Strong customer service, troubleshooting, communication, conflict resolution, negotiation, and objection-handling skills.
- Familiarity with security alarm systems and ability to learn sales software quickly.
- Proven data entry, data editing, typing, organizational, and time management skills.
- Experience with cash management and ability to respond quickly in a changing environment.
Education and Experience
- Two years of retail industry experience.
- High school diploma or GED.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.
Working Conditions
- Manual dexterity is required to use a desktop computer and peripherals.
- The role requires standing for long periods and lifting up to 25 pounds.
- Overtime may be required.
Benefits
- Internal advancement opportunities and access to learning and development programs.
- Wellness resources, team member discount, and access to other partner perks.
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