Retail Experience Lead

About the company

Role overview

Store and customer experience

• Open and close the store, including activating and deactivating alarms; set alarms and keep the front of house clean and organized.
• Greet and assist customers, provide product knowledge, suggest products, and communicate upcoming sales.
• Maintain store appearance and product presentation to company standards.
• Assist cashiers and handle cash management and administrative duties.

Team leadership and compliance

• Support onboarding, training, and continuous education for team members.
• Guide staff, reinforce service standards, and support sales goals and targets.
• Maintain understanding of policies, procedures, products, services, promotions, and regulations.
• Address customer complaints professionally and escalate employee issues or customer inquiries to store managers.
• Act as a steward of education and compliance; suggest technology solutions for evolving customer needs where necessary.

Core competencies

• Strong knowledge of retail sales principles and practices.
• Ability to guide, educate, and motivate employees; strong customer service, communication, troubleshooting, and conflict-resolution skills.
• Familiarity with security alarm systems; ability to learn sales software quickly; data-entry, editing, and typing skills.
• Experience with cash management; strong organization and time management; ability to adapt to a changing environment.

Education, training and experience

• Two years of retail-industry experience and a high school diploma or GED are required.
• Experience in customer service, a clear criminal record, and Provincial Cannabis Certification are required.

Working conditions

• The role requires manual dexterity to use a desktop computer and peripherals, standing for long periods, and lifting up to 25 pounds.
• Overtime may be required.

Benefits and development

• The posting mentions internal advancement, wellness and mental-health resources, learning and development programs, and team-member discounts and perks.