Retail Experience Lead
Role Overview
The Retail Experience Lead oversees opening and closing duties, daily operations, and staff during an assigned shift.
The role supports customer service, sales, store standards, staff education, and compliance.
Key Skills for This Role
Full Job Posting
Role overview
The Retail Experience Lead oversees opening and closing duties, daily operations, and staff during an assigned shift.
The role supports customer service, sales, store standards, staff education, and compliance.
About the company
FIKA is a lifestyle brand and cannabis retail company with more than 20 Canadian retail banners and over 250 stores across several Canadian provinces and Yukon.
Job duties
- Open and close the store, activate and deactivate alarms, supervise staff, assist cashiers, manage cash, and complete administrative duties.
- Greet and assist customers, provide product knowledge, recommend products, and share information about sales while modeling strong service.
- Support team onboarding, training, and continuous education; motivate the team to meet high service standards and sales targets.
- Maintain store appearance, product presentation, and a clean, organized front of house.
- Reinforce policies, procedures, regulations, education, and compliance; handle customer complaints professionally and escalate issues as needed.
- Communicate changes affecting customers and suggest technology solutions when appropriate.
Requirements
- Two years of retail industry experience and experience in all aspects of customer service.
- High school diploma or GED and a clear criminal record.
- Provincial Cannabis Certification.
- Strong retail sales knowledge, customer service, troubleshooting, communication, organization, time management, and employee guidance skills.
- Familiarity with security alarm systems; ability to learn sales software quickly; data-entry, editing, typing, and cash-management experience.
- Able to use a desktop computer and peripherals, stand for long periods, and lift 25 pounds. Overtime may be required.
Benefits
- The company lists internal advancement opportunities, wellness resources, learning and development programs, team discounts, and other perks.
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