Restaurant Waitress / Hostess

Role overview

Guest service and outlet operations

• Serve food and beverages and maintain knowledge of the hotel’s services and the assigned department’s products.
• Explain and upsell food and beverage items, offer alternatives, and identify opportunities to generate business.
• Operate the assigned POS system and complete established opening and closing procedures.
• Respond to guest enquiries, report complaints and feedback to supervisors, and ensure guest follow-up.
• Monitor supplies and equipment, reduce spoilage and waste, and assist with scheduled inventories.
• Maintain restaurant guest histories and an up-to-date reservation book.
• Maintain and coordinate printing of restaurant menus.
• Coordinate with Guest Services, Concierge, restaurant reservations, other food and beverage outlets, in-room dining, and banquet service.

Team and workplace standards

• Support a well-managed service team by delegating appropriate tasks to team members.
• Keep the workplace and surrounding area clean and organized, and maintain productive working relationships across the hotel.
• Attend staff meetings and scheduled departmental and hotel training; undertake reasonable additional duties as assigned.

Skills and experience

• Experience in a food and beverage service role.
• Hospitality Management or a related field.
• Excellent oral and written skills in the local language and English; an additional language is beneficial.
• Able to work in a team, perform under pressure, and find proactive, rational solutions.
• Excellent written and verbal communication, organizational, and time-management skills.
• Professional, confidential, and ethical approach; able to work safely and in an organized manner.

About Kempinski