Restaurant Manager

Job Purpose

Restaurant Operations

• Manage the overall day-to-day operations of the fine dining restaurant.
• Ensure all service standards, operational procedures, and guest experience expectations are consistently maintained.
• Monitor restaurant setup, cleanliness, ambience, presentation, and service flow.
• Ensure smooth coordination between front-of-house and kitchen operations.
• Handle guest feedback, complaints, and service recovery professionally and efficiently.
• Maintain high levels of guest satisfaction and repeat business.

Team Leadership & Staff Management

• Lead, supervise, and motivate the restaurant team including supervisors, captains, hosts, bartenders, and waitstaff.
• Conduct daily briefings and communicate operational updates to the team.
• Manage staff scheduling, duty rosters, attendance, and manpower allocation.
• Ensure all colleagues maintain grooming, hygiene, and professional presentation standards.
• Support recruitment, onboarding, training, and performance management initiatives.
• Foster a positive, collaborative, and service-driven working environment.

Guest Experience & Service Excellence

• Personally engage with guests to ensure a personalized and memorable dining experience.
• Maintain strong knowledge of menus, beverages, promotions, and fine dining service etiquette.
• Ensure VIP guests and special requests are handled with attention to detail.
• Monitor service quality and continuously improve guest satisfaction levels.

Financial & Commercial Responsibilities

• Support achievement of revenue targets, profitability, and cost control objectives.
• Monitor daily sales performance and operational expenses.
• Control wastage, breakage, and inventory usage.
• Assist in budgeting, forecasting, and financial reporting.
• Ensure accurate billing, cashiering, and closing procedures.

Inventory & Compliance

• Coordinate with purchasing and stores regarding operational requirements.
• Monitor stock levels of beverages, operating supplies, and restaurant equipment.
• Ensure compliance with hygiene, health, safety, and municipality regulations.
• Maintain HACCP and food safety standards at all times.

Events & Promotions

• Support execution of private dining events, promotions, and special occasions.
• Coordinate with Marketing and Events teams regarding restaurant campaigns and guest experiences.
• Assist in developing new ideas to improve restaurant performance and guest engagement.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent guest service and interpersonal abilities
• Strong understanding of luxury fine dining operations
• Excellent communication and problem-solving skills
• Ability to manage operations in a fast-paced environment
• Strong financial awareness and operational control
• Attention to detail and service excellence mindset
• Knowledge of POS systems and restaurant reporting

& Experience

• Diploma or Degree in Hospitality Management or related field preferred
• Minimum 5–7 years of experience in restaurant operations within luxury hospitality or fine dining environments
• Minimum 2–3 years of experience in a Restaurant Manager role
• Strong knowledge of international fine dining service standards
• Experience within UAE/GCC hospitality industry is advantageous