Restaurant Hostess

Overview

Responsibilities

• Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
• Manage the seating of guests, considering reservation preferences and table availability.
• Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
• Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
• Maintain the cleanliness and tidiness of the waiting area and host stand.
• Keep informational materials, such as menus and promotional materials, readily available for guests.
• Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
• Be well-informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
• Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
• Coordinate with the service team to ensure that each step of the sequence is followed efficiently
• Reach out to guests with reservation reminders before their scheduled visit.
• Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
• Handle guest concerns or complaints with diplomacy and a customer-centric approach.
• Handle cash transactions for guest payments accurately and securely.
• Process credit card transactions and provide guests with receipts.
• Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.

Qualifications

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
• Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
• Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
• Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
• Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
• Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.