Cashier

Overview

Responsibilities

• Greet customers warmly, provide a friendly and welcoming atmosphere, and promptly address their inquiries or concerns.
• Accurately process customer orders, including taking food and beverage orders, entering them into the point-of-sale (POS) system, and calculating totals.
• Accept payments from customers using cash, credit cards, or digital payment methods and provide accurate change when necessary.
• Maintain a clean and organized cash register area, including ensuring the availability of necessary supplies, such as receipt paper and cash drawers.
• Assist in maintaining accurate records of transactions and daily cash balances, ensuring compliance with cash handling and reconciliation procedures.
• Utilizing the aggregator system to check the performance and connectivity of tablets used for order processing.
• Monitoring and managing online orders received through the aggregator platform, ensuring timely preparation and delivery.
• Applying discounts and promotional offers accurately using the aggregator system, ensuring customer orders reflect the correct pricing and promotions.
• Checking the availability of items by accessing the digital inventory maintained within the aggregator system and updating it in real-time with any changes or substitutions.
• Communicate customer orders to the kitchen staff, ensuring accuracy and clarity, and prioritize orders based on dining room capacity, delivery requests, or other special instructions.
• Manage phone calls and customer inquiries, providing information on menu items, prices, specials, and any other relevant details.
• Upsell and promote additional items or special offers to customers, enhancing the overall customer experience and maximizing sales opportunities.
• Collaborate with the kitchen and service teams to resolve customer concerns, complaints, or special requests in a timely and professional manner.
• Maintain knowledge of menu items, ingredients, and allergen information to address customer questions and concerns appropriately.
• Follow all safety and security procedures, including verifying the authenticity of cash payments and reporting any suspicious activities to the supervisor.
• Assist in other front-of-house duties, such as seating guests, bussing tables, and maintaining a clean dining area, as needed.
• Stay informed about restaurant promotions, events, and policies to provide accurate information to customers.
• Attend staff meetings and training sessions to enhance product knowledge, customer service skills, and POS system proficiency.

Requirements

• High school diploma or equivalent is preferred.
• Previous experience as a cashier or in a customer service role, preferably in the restaurant or hospitality industry, is advantageous.
• Strong mathematical skills and ability to handle cash transactions accurately.
• Excellent interpersonal and communication skills to interact effectively with customers and team members.
• Proficiency in using POS systems and familiarity with basic computer operations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and strong organizational skills to handle multiple orders and prioritize tasks effectively.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Knowledge of food and beverage industry practices, including hygiene and sanitation standards.
• Basic knowledge of menu items, ingredients, and allergen information is desirable.
• Ability to stand for extended periods and lift and carry trays or supplies as required.