Reservations Supervisor
Role Overview
Oversee daily Reservations team operations to deliver efficient service, operational accuracy, and revenue optimization.
Lead and support Reservations Agents in providing personalized booking experiences and maintaining guest satisfaction.
Monitor reservation processes and team performance, and collaborate with operational departments to improve occupancy and revenue.
Key Skills for This Role
Full Job Posting
The Role
Oversee daily Reservations team operations to deliver efficient service, operational accuracy, and revenue optimization.
Lead and support Reservations Agents in providing personalized booking experiences and maintaining guest satisfaction.
Monitor reservation processes and team performance, and collaborate with operational departments to improve occupancy and revenue.
Key Responsibilities
- Supervise reservation inquiries and bookings across phone, email, online channels, and third-party platforms.
- Review modifications, cancellations, group bookings, and special requests; maintain accurate property management system records.
- Monitor room inventory, availability, and booking pace; support pricing, upselling, and inventory initiatives.
- Coordinate guest arrivals, group bookings, and special arrangements with Front Office, Sales, Revenue Management, Events, and Housekeeping.
- Resolve escalated guest issues and prepare reports, forecasts, occupancy information, and reservation statistics.
- Audit performance, train and develop agents, maintain compliance and confidentiality, and support budgeting and process improvements.
- Act as department lead when the Reservations Manager is absent and perform additional duties supporting efficient operations and guest experience.
Role Capabilities
- Lead, coach, train, and develop Reservations Agents and support departmental performance standards.
- Oversee reservation processes and ensure accurate handling of bookings, guest requests, and records.
- Coordinate with hotel departments and Revenue Management to support guest experience, occupancy, and revenue.
- Prepare and analyze reservation reports and support forecasting and operational planning.
- Maintain compliance with departmental procedures, data privacy requirements, and quality standards.
About Red Sea Global Hospitality
The employer describes a values-led hospitality organization focused on guest experience, responsible development, collaboration, and sustainable practices.
What We Offer
- Professional development opportunities and targeted development programs.
- Competitive compensation package, exclusive perks, complimentary nights, and health insurance while in service.
- Supportive and inclusive work environment and employee recognition programs.
Accessibility
- The employer says reasonable adjustments are available throughout the recruitment process.
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