Front Desk Supervisor
Role Overview
The Front Desk Supervisor oversees daily Front Office operations and supports the Front Office Manager in managing the team and guest inquiries.
The role ensures efficient check-ins, check-outs, and front desk activities, strong guest satisfaction, and smooth coordination across departments.
The position is at Shebara Resort.
Key Skills for This Role
Full Job Posting
Role overview
The Front Desk Supervisor oversees daily Front Office operations and supports the Front Office Manager in managing the team and guest inquiries.
The role ensures efficient check-ins, check-outs, and front desk activities, strong guest satisfaction, and smooth coordination across departments.
The position is at Shebara Resort.
Guest service and team leadership
- Oversee daily Front Desk operations and ensure guest interactions meet service standards.
- Welcome guests and handle inquiries, requests, and concerns promptly and professionally.
- Ensure accurate guest records and a seamless check-in and check-out experience; anticipate needs and resolve complaints.
- Lead, motivate, guide, and train the team; monitor performance, provide feedback, and conduct evaluations as required.
- Delegate tasks during busy periods and assist with recruiting, training, and onboarding new team members.
- Ensure team members know resort policies, procedures, and service standards.
Front-office operations and administration
- Monitor room availability, make accurate room assignments, and communicate special guest requests to relevant departments.
- Assist with reservations and coordinate with Concierge, Housekeeping, and other departments to fulfill guest requirements.
- Maintain check-in, check-out, and billing records and process payments accurately.
- Assist the Front Office Manager with reporting, inventory management, and daily shift briefings; keep front desk systems accurate and data integrity intact.
- Review guest feedback and resolve issues to support guest satisfaction.
Guest relationships and compliance
- Build positive guest relationships and give VIP guests and special requests attentive care.
- Maintain knowledge of resort amenities, services, and events to provide information and recommendations.
- Protect guest information and follow privacy and security policies, health and safety regulations, and resort procedures.
- Report guest safety, security, or well-being issues to the appropriate departments and management.
Role capabilities
- The role calls for strong leadership, communication, and collaboration across departments.
- The supervisor handles guest inquiries and concerns, supports team development, and maintains operational and service standards.
What the employer offers
- Personal and professional development opportunities and targeted development programs.
- Competitive compensation, health insurance while in service, exclusive perks and complimentary nights, and employee recognition programs.
- A supportive and inclusive workplace.
About the employer
Red Sea Global Hospitality describes its values as Respect, Responsibility, Passion, and Collaboration and focuses on guest experiences and operational excellence.
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