Front Desk Manager
Role Overview
Front Desk Manager role in the Front Office department at Shebara Resort.
Reports to the Guest Experience Director.
Manages day-to-day Front Office effectiveness, guest interactions, and sales, revenue, and profit growth.
Key Skills for This Role
Full Job Posting
Role overview
Front Desk Manager role in the Front Office department at Shebara Resort.
Reports to the Guest Experience Director.
Manages day-to-day Front Office effectiveness, guest interactions, and sales, revenue, and profit growth.
Planning and organizing
- Build, develop, mentor, guide, and teach the pre-opening Front Office department.
- Assist with hotel strategic and marketing plans and prepare annual departmental budgets.
- Develop training programs and oversee sessions covering IT systems and guest-service protocols; track effectiveness.
- Maintain knowledge of Property Management and Call Centre computer systems.
Front Office operations
- Manage departmental employees, facilities, sales, and costs to maximize revenue and service quality.
- Oversee operations and ensure team compliance with current SOPs and LSOPs.
- Drive referrals, sales leads, promotions, and property upselling.
- Monitor daily arrivals and promptly handle VIP and special requests with relevant resort teams.
- Coach and support employees and keep the team informed about hotel products, rates, facilities, and promotions.
- Inspect rooms and floors and coordinate engineering or housekeeping requests and follow-up.
- Lead by example with a hands-on approach and perform additional duties for operational smoothness.
Administration
- Maintain effective employee relationships and collaborate with T&C on recruitment, orientation, performance reviews, coaching, and staffing matters.
- Manage departmental payroll and business expenses.
- Work with Finance on Front Office procedures, reports, operational issues, commission payments, and outstanding bills.
- Assist local representatives of tour operators and travel agencies.
What the employer offers
- Professional development programs and career growth opportunities.
- Competitive compensation, exclusive perks, complimentary nights, and health insurance while in service.
- Supportive and inclusive work environment and employee recognition programs.
About the employer
Red Sea Global Hospitality describes its culture as focused on respect, responsibility, passion, collaboration, guest service, and sustainable practices.
Requirements
- Experience managing or overseeing front office operations is expected for the manager role.
- Be knowledgeable about property management and call centre computer systems.
- Ability to develop, train, coach, and guide front office team members.
- Ability to manage budgets, payroll, expenses, sales, and departmental costs.
- Ability to maintain service quality and ensure compliance with departmental SOPs.
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