Reservation Supervisor
Role Overview
Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments in the heart of Doha.
The hotel is located 15 minutes from Hamad International Airport, close to Msheireb Downtown and Souq Waqif.
The Reservation Supervisor supervises daily reservations operations and ensures timely, accurate handling of booking enquiries and requests.
Key Skills for This Role
Full Job Posting
About the Role
Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments in the heart of Doha.
The hotel is located 15 minutes from Hamad International Airport, close to Msheireb Downtown and Souq Waqif.
The Reservation Supervisor supervises daily reservations operations and ensures timely, accurate handling of booking enquiries and requests.
Key Responsibilities
- Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
- Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
- Monitor room availability, rates, inventory and booking conditions.
- Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
- Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support hotel commercial objectives.
- Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
- Monitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.
- Handle guest enquiries and reservation-related complaints professionally.
- Supervise, coach and support Reservations Agents to achieve service and performance targets.
- Prepare reservation reports and monitor booking trends and departmental performance.
- Maintain compliance with Accor standards, hotel procedures and guest data protection requirements.
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration or a related field.
- Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
- Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
- Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.
- Excellent communication, organizational and problem-solving skills.
- Good command of written and spoken English.
- Strong leadership skills and the ability to supervise, coach and motivate a team.
- Additional languages are an advantage.
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through Accor Academies.
- Opportunity to develop talent and grow within the property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities.
About Accor
Accor is a worldwide leader that welcomes employees as they are and supports growth and learning every day.
Accor is committed to diversity and inclusion and aims to attract, recruit and promote diverse talent.
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