Reservation Agent
Role Overview
Manage hotel reservations and help guests begin their stay with a positive booking experience.
Mama Shelter describes its hotels as welcoming urban spaces focused on joyful atmosphere and exceptional guest service.
Key Skills for This Role
Full Job Posting
Role overview
Manage hotel reservations and help guests begin their stay with a positive booking experience.
Mama Shelter describes its hotels as welcoming urban spaces focused on joyful atmosphere and exceptional guest service.
The mission
- Manage reservations and booking inquiries, making guests feel welcome from their first contact.
- Tailor reservations to guest preferences and handle last-minute changes, requests, and cancellations calmly.
- Stay informed about room details, promotions, and special packages to recommend suitable options.
- Work with front office, sales, and other departments to support seamless guest experiences.
- Deliver positive hospitality, monitor industry trends and booking platforms, and help maximize revenue and efficiency.
- Resolve challenges with creativity and resourcefulness.
Qualifications and personal qualities
- Remain calm and collected under pressure; demonstrate integrity, honesty, professionalism, transparency, and fairness.
- Take responsibility for mistakes, learn from them, and protect confidential guest information.
- Be reliable and consistent, with a positive, approachable manner toward guests and teammates.
- Build guest connections and contribute to a supportive team atmosphere.
About the company
Mama Shelter was founded in 2008 and is part of Ennismore, a creative hotel group and joint venture with Accor founded in 2021.
The company describes its mission as bringing little moments of happiness to people and offers internal development and international mobility.
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