Reservation Agent
Key Skills for This Role
Full Job Posting
Responsibilities
- Process and confirm guest room reservations received by phone, letter, or fax.
- Enter reservations into the computer, record relevant information, and handle reservation inquiries, complaints, and requests.
- Stay informed about hotel and local promotions and follow established procedures for reservations, rates, confirmations, and hotel facilities.
- Demonstrate product knowledge, understand the rate structure, and apply rate management.
- Maintain the filing system for correspondence and compile reports as requested by the Reservations Manager or Supervisor.
- Promote and maintain good public relations and work to maximize business.
- Maintain accurate room status at all times.
- Answer incoming calls to Rotana standards, input information received by fax, and check incoming emails regularly.
- Organize guest visa requests according to hotel policy and upsell when opportunities arise.
Requirements
- A diploma or degree in a hospitality field and previous hotel reservations experience are required.
- Computer literacy and excellent communication skills are required.
- Written and oral proficiency in English is required; additional language skills are an asset.
Workplace
- Work location is in person.
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