Front Office Associate
Role Overview
The Front Office Associate provides hotel front desk services and supports guest needs throughout their stay.
Key Skills for This Role
Full Job Posting
Role overview
The Front Office Associate provides hotel front desk services and supports guest needs throughout their stay.
Responsibilities
- Welcome arriving guests and administer check-ins and check-outs.
- Provide front desk services, assign rooms, and handle administrative duties.
- Deliver mail and messages, process guest payments, and coordinate with bell service and staff management.
- Advise guests on matters such as transport and restaurants, accommodate requests, and resolve tense situations.
Requirements
- Graduate or diploma in Hospitality Management.
- At least 2 years of experience in a 3- or 4-star hotel; 2 years of hotel experience is stated as required.
- Experience with IDS hotel software.
- Arabic is required.
- Exceptional interpersonal skills; excellent written and verbal communication; good time management and organizational skills.
- Conflict resolution experience, patience, and good listening skills.
Employment
- Job type: full-time.
Work location
- Work is in person.
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