Research User Computing Linux Specialist

Role overview

Platform operations

• Administer and improve Linux platforms; develop and maintain builds and images for physical and virtual scientific desktops.
• Manage NICE DCV, Kasm Workspaces, or other remote scientific workstation services.
• Automate provisioning, configuration, patching, monitoring, and compliance using scripting, configuration management, Infrastructure as Code, and GitOps practices.
• Troubleshoot Linux, remote desktop, GPU, driver, performance, identity, storage, and network issues.
• Integrate workstations with enterprise IAM, storage, network, monitoring, security, and endpoint management services.

Research support and security

• Partner with research, HPC, storage, security, and advanced computing teams to turn scientific workflows into workstation solutions.
• Install, validate, and maintain scientific software, considering compatibility, performance, reproducibility, and user needs.
• Maintain patching, hardening, audit logging, endpoint security, and compliance with institutional policies and relevant frameworks.
• Maintain documentation, runbooks, user guidance, dashboards, and service metrics; evaluate technologies and recommend improvements.

Essential qualifications and skills

• Bachelor's degree in computer science, information technology, computer engineering, engineering, or a related field.
• Strong Linux administration and troubleshooting across endpoint, workstation, and scientific desktop environments.
• Automation skills using scripting, configuration management, Infrastructure as Code, and repeatable processes.
• Understanding of scientific computing, GPU workstations, specialized software, reproducibility, performance, and secure remote access.
• Able to diagnose issues across operating systems, drivers, remote desktop platforms, identity, storage, networks, security, and user configurations.
• Customer-centric communication, documentation, collaboration, prioritization, and willingness to learn new technologies.

Preferred qualifications

• Linux certifications such as RHCE, LFCE, LPIC, or equivalent are preferred.
• Training or certifications in configuration management, automation, security, IT service management, NICE DCV, Kasm Workspaces, security, cloud, networking, or endpoint management are desirable.
• Experience with NICE DCV, Kasm Workspaces, GPU-enabled Linux workstations, NVIDIA/CUDA, scientific software, or research desktop environments is preferred.
• Exposure to NIST 800-171, NIST 800-53, CIS Benchmarks, ISO standards, or institutional security requirements is preferred.
• Researcher-facing, vendor, lab, and cross-functional IT experience is preferred.