Research & Strategy Manager | Product Development and Design

General Information

Qatar-Doha

About the role

• Welcome to a world where ambitions fly high!
• We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Research & Strategy Manager in Doha.
• As the Research & Strategy Manager, you will play a central role in shaping the future of Qatar Airways inflight product portfolio by driving insight-led product planning & development strategies.
• You will lead the strategy research, market benchmarking & analysis required to inform key decisions across the cabin design, seating, inflight services, inflight entertainment (IFE), connectivity, customer experience (CX) & long-term product innovation.
• You will work closely with the VP Product Strategy and Insights, SMEs, Product Owners, & external stakeholders, the role is instrumental in aligning inflight product development with robust commercial justifications, customer centric insights, market dynamics & Qatar Airways long term objectives.
• You’ll lead the product research & analytics team to synthesize qualitative & quantitative insights to support business cases, product roadmaps, and CX transformation programs.
• Some of the tasks include the following:
• Lead competitive benchmarking, voice-of-customer analysis and macro-environment scanning to support the development of differentiated product positioning.
• Translate customer insights and industry trends into structured strategic recommendations, scenario plans and opportunity frameworks.
• Work closely with the SVP, VP and other senior stakeholders to support strategy formulation, long term planning and cost justifications where required.
• Develop comprehensive business cases for new cabin products, seating upgrades, IFE system, connectivity enhancements, and onboard experience initiatives. This shall include detailed financial modelling, ROI analysis, and strategic recommendations.
• Track emerging innovations, technologies and customer behaviors across aviation, hospitality, tourism and lifestyle sectors to inspire future product directions.
• Drive qualitative and quantitative research initiatives (customer surveys, focus groups, competitor analysis) where applicable to capture passenger expectations and market trends.
• Lead or support continuous improvement initiatives, redefining business processes, SOPs, and KPIs to enhance the Department’s operational efficiency and service delivery.
• Perform other department related duties as directed by Line Manager or Head of Department.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualification

• About you
• We are looking for a passionate and dynamic professional to join the Product Development and Design.
• Bachelor’s or Master’s degree in Business, Strategy, Aviation Management or related discipline with a minimum of 7 years’ experience in strategy, product research, insights and/or management consulting roles, preferably in aviation, travel, hospitality or related sectors.
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent methodologies with demonstrated experience in process improvement, SOP development and KPI framework design.
• Proven ability to support strategic planning through structured analysis and insight driven recommendations and proficiency in leveraging AI tools to run research and analyses large datasets for deeper insights.
• Skilled in benchmarking and maintaining competitor intelligence databases and delivering periodic strategic market updates
• Excellent verbal and written communication skills, with demonstrated ability to articulate and influence senior stakeholders.
• Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating performance dashboards, tracking project timelines, executive level presentations and preparing reports for management review.

About Qatar Airways Group

How to Apply