Relationship Officer - Ubank (UAE Nationals)

Overview

• Relationship Officer - Ubank (UAE Nationals only) Location - Dubai
• Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced.
• At ADCB, we nurture a diverse, inclusive community where every voice is value
• d.
• About the business a
• reaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking.
• The business is committed to driving digital innovation to deliver excellence in customer servi
• ce.
• In this role, your key responsibilities inc
• l
• ude:To support the delivery of uBank services by managing customer interactions, executing transactions and promoting banking solutions in order to enhance customer satisfaction and contribute to business gr
• owthExecute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service qua
• lityIdentify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the
• BankAdhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integ
• rityIdentify and resolve customer issues or escalate to relevant teams to ensure timely and effective solut
• ionsMaintain accurate records and prepare reports on customer interactions and transactions to support performance trac
• kingAdhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakehol
• dersManage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business perform
• anceDemonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interact
• ions
• The ideal candidate should have the following expe
• rienceAt least 3 years of experience in customer s
• erviceFlexibility for shift
• dutiesHigh School, Diploma, Bachelor’s degree or related
• fielduBank Work timings & schedules – candidate should have no objection working in double shift (morning-10AM to 04PM, afternoon-4PM to 10PM) & on
• SundayBasic knowledge of MS
• OfficeExcellent interpersonal, com
• munica
• What w
• e offer:
• Competitive Salary: The indicative pay range for this role is AED 10,000 – AED 20,500 (inclusive of Social Allowance) per month. Additionally, all employees are eligible to participate in one of our rewarding variable pa
• y plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job
• levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requi
• rements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development p
• rograms.
• At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career a
• mbitions.