Relationship Officer (Personal Loan)
Skills
About This Role
Job Description
We are looking for a results-driven
Relationship Officer – Personal Loans
to join our retail banking team in Dubai.
You will be the primary point of contact for customers seeking personal finance solutions, responsible for end-to-end loan origination, client onboarding, and portfolio management
Key Responsibilities
- Acquire and manage a portfolio of personal loan customers through referrals, walk-ins, and field sales activities across Dubai
- Conduct needs-based financial assessments and recommend suitable personal loan products (salary transfer loans, cash loans, Islamic finance)
- Drive loan disbursements to meet and exceed monthly/quarterly sales targets
- Ensure complete and accurate documentation for KYC, credit checks, and loan processing per CBUAE guidelines
- Build and maintain long-term relationships with salaried and self-employed clients
- Coordinate with credit underwriting, operations, and compliance teams for smooth loan processing
- Cross-sell complementary banking products such as credit cards, insurance, and savings accounts
- Maintain up-to-date knowledge of competitor offerings and market trends in UAE personal lending
- Proactively manage delinquency and early arrears through regular client engagement
Required Skills
- 2–5 years of experience in personal loans, retail banking, or direct sales within a UAE-licensed bank or finance company.
- Strong knowledge of UAE personal lending products, eligibility criteria, and CBUAE regulations
- Proven track record of achieving and exceeding sales targets in a competitive market.
- Excellent interpersonal and communication skills in English; Arabic proficiency is a strong advantage.
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