Relationship Officer - Liabilities

About This Role

Job Purpose

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

2 Classification : Strictly Confidential \ FAB Strategic Data and Executives Information and Communications

• JOB DIMENSIONS: Revenues/ Budget: Per KPI Direct Reports: N/A Indirect Reports: N/A
• KEY ACCOUNTABILITIES: This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section

5 to capture any accountabilities specific to the role which are over and above those mentioned in this section. Generic Accountability

Financial: Accomplish set sales and revenue objectives for all Products as per set business plan.

• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes 3 Classification : Strictly Confidential \ FAB Strategic Data and Executives Information and Communications

Internal Processes: Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise .
• Discuss the cases with stake holders and ensure support is provided Specialist Skills required for the Job: Core Skills Technical Skills
• Leadership & team management
• Good knowledge of BB products
• Service quality & customer handling skills
• Good Computer skills; Excel, word, PP
• Motivated & Proactive approach
• Competitive and ability to work in multi cultural environment
• Ability to develop & strengthen relationship between team & customers
• Good knowledge of BB products, compliance policies & services
• NTB Business development abilities 5. Job Context (Specific accountabilities unique for the role which are not covered in Section 4) The day-to-day responsibilities of the proposed role will include, but not limited to:

▪ Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.

▪ Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

• Health & Safety : ▪ ADHERENCE TO POLICIES, PROCESSES, AND PROCEDURES OF THE BANK PERTAINING TO HEALTH & SAFETY.

4 Classification : Strictly Confidential \ FAB Strategic Data and Executives Information and Communications

• FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:

▪ Propose and recommend decisions as per the approved authorisation matrix.

▪ Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks