Relationship Officer - General Insurance Sales

Job Description

Functional Responsibilities

• Manage end-to-end sales and servicing of individual and group health insurance products.
• Demonstrate strong understanding of health insurers in the market, including product benefits, exclusions, pricing, and underwriting guidelines.
• Maintain and effectively utilize a competition matrix to position the most suitable insurer solutions for customers.
• Provide customers with clear comparisons across insurers, supporting informed decision-making.
• Consistently achieve assigned sales and portfolio targets for health insurance.
• Drive policy renewals, endorsements, member additions/deletions, and identify cross-sell opportunities within the existing portfolio.
• Ensure all customer requests are executed within defined Turnaround Times (TATs) with zero errors.
• Maintain high standards of accuracy in both sales and servicing activities.
• Promote cross-selling of additional products across the existing Protego customer base.
• Ensure renewal conversion rates are aligned with business targets.

Core Responsibilities

• Ensure all customer interactions are conducted through recorded calls or documented via signed quotations.
• Adhere strictly to company policy guidelines and the Code of Conduct.
• Ensure full compliance with HR policies and guidelines at all times.
• Maintain consistent productivity levels throughout the financial year.
• Ensure strict adherence to defined Service Level Agreements (SLAs) and Turnaround Times (TATs) in line with operating procedures.

Qualification

• Bachelor’s degree or equivalent qualification.

Experience

• Operates within the bank’s sales strategy, compliance guidelines, and customer service standards.
• Adheres to regulatory requirements, internal policies, and risk management protocols.
• Follows approved product programs, pricing structures, and promotional campaigns.
• Behavioral Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving
• Functional Competencies:Attention to detail, effective communication, technical proficiency,
• Initiative in the area of work for achieving sales.