Branch Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Functional Responsibilities JOB DESCRIPTION Drive branch performance to meet financial targets through effective sales and service delivery. Coach and develop staff to ensure high performance and compliance with policies and controls.
Key Skills for This Role
Full Job Posting
Job Description
- Drive branch performance to meet financial targets through effective sales and service delivery.
- Coach and develop staff to ensure high performance and compliance with policies and controls.
- Identify operational gaps and implement corrective actions.
- Ensure timely communication during incidents to maintain business continuity.
- Monitor Quality Management System reports and ensure KPIs are met.
- Maintain updated organizational charts and staff access records.
- Support Deep Dive Reviews, Risk and Control Self-Assessment, Internal Audits and close findings within defined timelines.
- Ensure the staff multi-tasks (within the seniority) and is not stuck to a specified role
- Does not have any Operational Losses for the branch
Core Responsibilities
- Promote digital banking adoption and assist customers in using digital channels for services.
- Execute operational tasks with accuracy and within defined timelines.
- Continuously enhance personal and team capabilities.
- Engage customers professionally to understand and meet their needs
Financials
- Grow customer base and product portfolio
- Encourage cross-selling and referrals
- Promote digital banking usage
- Ensure to achieve the assigned target and not have shortfalls.
Customer Experience
- Monitor service quality and turnaround times
- Address customer feedback and complaints
- Review QMS and Google reviews regularly
Risk & Controls
- Ensure compliance with KYC, AML, and Operational Procedures
- Conduct regular checks and perform surprise checks on the processes that are followed by the Branch Operations and Customer Service
- Do a quick check on the Customer Protection Framework policy adhered by the branch
- Maintain business continuity readiness
- Take appropriate action on the errors that are recorded/marked for Branch Operations and Customer Service
- Submit quarterly KRIs to Branch Controls
- Monitor error logs and take corrective actions.
- Ensure readiness for business continuity and incident reporting.
- Ensure to see the adherence of SOPs and Regulatory Compliance across the branch
- Manage handovers and KCC submissions during leave periods.
- Review loan deferment requests with due diligence.
- Resolve proxy account entries and escalate unresolved items.
People Management
- Foster a motivated and collaborative team environment
- Manage leave schedules and training needs
- Ensure completion of mandatory e-learning within the stipulated timelines without breach
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RAKBANK
Senior Relationship Manager - Commercial Banking
Abu Dhabi, UAE
Job Description What You’ll Be Doing: Client Acquisition And Onboarding Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs, ensuring robust portfolio growth. Ensure a seamless
Relationship Manager - Business Banking - Select Segment
Dubai, UAE
What You’ll Be Doing: 1. Portfolio Management & Client Relationship Manage an assigned portfolio of Business Banking liability clients, acting as the primary point of contact for all banking needs. Develop strong, long-t
Vice President & Enterprise Architect
Abu Dhabi, UAE
Job Purpose JOB DESCRIPTION We are seeking a highly skilled Wholesale Banking Architect with deep subject matter expertise (SME) in Treasury and Transaction Banking to drive the architecture, design, and implementation o
Vice President & Cards Portfolio Growth Manager
Abu Dhabi, UAE
Job Description What You’ll Be Doing: Portfolio Growth & Engagement Strategy Define and execute lifecycle strategies across activation, engagement, retention, and reactivation. Drive spend campaigns, gamification initi
Senior Vice President & Head of Digital Channels - Business Banking
Abu Dhabi, UAE
Job Description SVP – Head of Digital Channels, Business Banking Join RAKBANK – Where Innovation Meets Integrity At RAKBANK, we foster a culture of innovation, growth, and excellence. We are more than a bank—we are a com
Digital Learning Partner
Abu Dhabi, UAE
Job Description We are excited to welcome a Digital Learning Partner to National Bank of Ras Al Khaimah PSC, where you will have the opportunity to shape and enhance our digital learning strategy. Your role will be pivot
Associate Vice President - Client Support Lead, Wholesale Banking Technology
Abu Dhabi, UAE
Job Description The Wholesale Banking Technology Client Support Lead is a senior, client-facing techno-functional role responsible for enabling and supporting corporate customers in their technical integration and ongoin
Architect-AI Platform
Abu Dhabi, UAE
Job Description What you will Do: We are seeking a hands-on Generative AI Architect / LLM Solutions Architect to design, develop, and productionize advanced AI solutions for the banking sector in the UAE. The ideal candi
Senior Relationship Manager - Commercial Banking
Abu Dhabi, UAE
Relationship Manager - Business Banking - Select Segment
Dubai, UAE
Vice President & Enterprise Architect
Abu Dhabi, UAE
Vice President & Cards Portfolio Growth Manager
Abu Dhabi, UAE
Senior Vice President & Head of Digital Channels - Business Banking
Abu Dhabi, UAE
Digital Learning Partner
Abu Dhabi, UAE
Associate Vice President - Client Support Lead, Wholesale Banking Technology
Abu Dhabi, UAE
Architect-AI Platform
Abu Dhabi, UAE