Senior Relationship Manager - Commercial Banking
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Key skills for this role
About the Role
What You’ll Be Doing: Client Acquisition And Onboarding Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs, ensuring robust portfolio growth.
Key Skills for This Role
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Client Acquisition And Onboarding
- Identify, market, and onboard new clients within the Elite Business Banking segment and HNIs, ensuring robust portfolio growth.
- Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.
Cross-Selling And Product Promotion
- Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
- Maintain comprehensive knowledge of RAKBANK’s products and services to effectively meet client needs and drive business growth.
Financial Performance
- Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
- Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio.
Compliance And Risk Management
- Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements.
- Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.
Market Feedback And Innovation
- Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
- Continuously seek ways to improve service delivery and client satisfaction.
Portfolio Management
- Manage and grow a portfolio of Elite Business Banking and HNI clients, providing personalized banking solutions to meet their unique needs.
- Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.
Client Service And Support
- Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
- Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).
What We’re Looking For
- Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
- At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role managing high-net-worth individuals (HNWI).
- In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
- Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.
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