Relationship officer
Role Overview
Relationship officer role in the Operations Department of a company formation and registration services business.
Key Skills for This Role
Full Job Posting
Role overview
Relationship officer role in the Operations Department of a company formation and registration services business.
Responsibilities
- Act as the primary client contact for work execution and ensure tasks meet turnaround times.
- Provide regular updates, maintain client relationships, and communicate accurate information.
- Coordinate with free zone authorities and internal departments.
- Manage 60–70 client orders or jobs simultaneously.
- Resolve complaints, provide solutions, and follow up promptly.
- Record client interactions and process updates in CRM systems; follow company procedures.
- Take initiative to engage clients and improve the customer service experience.
Requirements
- At least five years of total work experience, including at least one year of customer service experience in the UAE.
- Proven customer support or client service representative experience.
- Excellent interpersonal and active listening skills; familiarity with CRM systems and customer service practices.
- Customer-oriented, adaptable, and able to communicate and present effectively.
- Able to multitask, prioritize, and manage time effectively.
- A bachelor's degree is preferred; B.Com is preferred. Dubai residents are preferred.
Compensation
- Pay is AED 3,500–4,000 per month.
Employment type
- Full-time.
Workplace
- Work location is in person.
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