Relationship Manager

Role Overview

Sales & Business Development

• Actively promote and sell Smart Zone's concierge and business support services to new and existing clients.
• Understand client requirements and recommend the most suitable services and solutions.
• Follow up on leads, convert inquiries into sales, and achieve monthly sales targets.
• Identify upselling and cross-selling opportunities throughout the client lifecycle.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Maintain accurate client records, sales activities, and pipeline updates in the CRM.

Client Relationship & Service Coordination

• Manage clients from onboarding through successful completion of the services purchased.
• Collect, review, and verify all required documents for processing.
• Coordinate appointments for medical examinations, biometrics, Emirates ID, embassy visits, and other government-related requirements.
• Liaise with internal teams, PROs, and external partners to ensure services are completed efficiently and within agreed timelines.
• Track service progress and proactively update clients throughout each stage of the process.
• Handle client inquiries professionally while managing expectations and ensuring a premium customer experience.
• Ensure all purchased services are delivered accurately, promptly, and to the highest quality standards.
• Accompany clients to external appointments when required.

Services To Promote & Manage

• The successful candidate will be responsible for promoting, selling, coordinating, and managing Smart Zone's full range of concierge and business support services, including but not limited to:
• Golden Visa
• Employment Visa
• PRO Services (Emirates ID, visa applications and renewals, trade license renewals, government transactions, etc.)
• Document Attestation & Legalization (MOFA, embassies, notary public, etc.)

• Trademark Registration & Intellectual Property Support

• Office Setup, Virtual Office & Mail Management

• Business Licensing & Corporate Documentation

• Other value-added corporate, immigration, and concierge services offered by Smart Zone.

Required Skills & Experience

• 2–3 years of experience in sales, relationship management, concierge services, customer service, or client operations within the UAE.
• Previous experience in business setup, immigration, PRO services, corporate services, or hospitality is an advantage.
• Strong sales mindset with proven ability to close deals, upsell, and cross-sell services.
• Good understanding of UAE immigration procedures, ICP, MOHRE, visa processing, and document attestation processes.
• Excellent communication, negotiation, and interpersonal skills.
• Highly organized with strong coordination, follow-up, and time management abilities.
• Client-focused with a proactive, solution-oriented mindset.
• Experience using CRM systems and document tracking tools.
• Professional presentation and willingness to attend external client appointments when required.
• Fluency in English; additional languages are an advantage.