Relationship Manager, Deposits & employee banking.Injaz - RBG - Emirati Deposits Team - Abu Dhabi.Retail Banking Group

Position ID

Job Purpose

NA

Key Result Areas

• To proactively drive new-to-bank business to grow Emirati and Islamic business presence
• To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks getting a major share of their wallet.
• To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
• To deliver agreed liabilities numbers and significant cross-sell of other products of the bank.
• Intra-organization liaison ensuring service delivery to clients.
• To work closely with all product and channel partners from RBG and CIBG and the SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
• To ensure that the credit risk on account of facilities execution
• To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
• Self-starter to ensure consistency in productivity and performance.

Operating Environment, Framework and Boundaries, Working Relationships

• Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers.
• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
• Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.

Problem Solving

• Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels.
• Incentives are tracked and paid to staff and assist in any queries.
• Hands on relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
• Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.

Decision Making Authority & Responsibility

• Cover for the Team Leader during their absence
• Responsible for assisting staff and customers in achieving their goals and objectives
• Strong responsibility for Ethical selling to customers with complete disclosure about the project

Knowledge, Skills And Experience

• Sales profile that requires confidence, persistence, likeable personality, verbal written skills
• Strong knowledge of products, service policies and processes of Retail Banking
• Graduate and have experience in Sales & Marketing with 7 - 10 plus years banking sales experience