Relationship Manager (Chinese Speaker)

About This Role

In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.

We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.

Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.

Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

Reporting to the Team Lead /Senior– Relationship Manager.

As a Relationship Manager, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

You will:

• Meet and exceed personal and team KPI targets.

• Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.

• Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service.

• Research sources for developing prospects and for information to determine customers' potential.

• Prepare and enable efficient sales activities with available tools, reports, action items, and business insights.

• Listen to customers and offer the best solutions to their needs and concerns.

• Cooperate with relevant departments to resolve issues and complaints in a timely manner.

• Provide feedback to relevant departments on customer needs, expectations, and frustrations.

• Continuously improve knowledge of the financial markets and the company’s offering.

• Updating individual/team daily, weekly, and monthly reports for management when required.

• Provide feedback to relevant departments on customer needs, expectations, and frustrations.

• Display behaviors aligned with our core values – inside and outside the office.

• Adhering to all compliance and security requirements.

• Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets.

• Translate complex financial and economic data into understandable investment advice.

• Any additional duties and responsibilities that may be required.

Qualifications

• Native Mandarin, and fluent in English. Cantonese and/or other additional languages considered an advantage.

• Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics.

• Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends.

• Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations.

• Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region.

• Experience working in sales for a CFD broker covering Greater China essential.

• Experience managing a sales team at a CFD broker considered an advantage.

• University degree or equivalent (Business, Finance, Economics, or relevant field).

• Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress.

• Strong interpersonal and problem-solving skills.

• Self-motivated with a willingness to work autonomously in a fast-paced and high-pressured environment.

• Be proactive, show initiative and desire to drive continuous improvement.

• Energetic team player, with a positive outlook in the workplace.

Additional Information

We believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive:

• Hybrid Working Policy

• Discretionary performance related bonus

• Personalized Flex-Benefits

• A focus on your wellbeing, including talks and access to self-development tools.

• Medical insurance for employees.

• Comprehensive leave package of 40 days inclusive of Public Holidays

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.