Relationship Manager

Role description

Sales and lead management

• Manage the sales cycle from lead qualification to closure; present projects, conduct site visits, negotiate offers, and achieve monthly and quarterly targets.
• Respond to leads from digital channels, walk-ins, referrals, and brokers through phone, WhatsApp, email, and in-person interactions.
• Update CRM with lead status, notes, follow-ups, and conversion progress.
• Build brokerage relationships across Dubai, conduct briefings in-office and at external offices, and communicate project updates, pricing, inventory, and offers.
• Attend client meetings, provide personalized consultation, guide clients through booking and sales, and coordinate site visits and walkthroughs.

Brand, product, and records

• Represent the company professionally and deliver a high-quality customer experience consistent with company values and brand guidelines.
• Keep current on projects, pricing, inventory, payment plans, and USPs; track competitors and market trends and attend internal training.
• Maintain records of leads, client interactions, meetings, and bookings in the CRM.
• Coordinate booking forms, compliance documents, and management approvals with Sales Administration.

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field preferred.
• Minimum 2–4 years in UAE real estate sales, brokerage, or client relationship management.
• Proven sales-target achievement and high-value deal-closing record; broker-network experience is highly desirable.
• Strong knowledge of Dubai real estate trends, competitors, pricing, and project launches.
• Hands-on CRM and digital lead-management experience; examples include PropSpace, Bitrix, and HubSpot.
• UAE driving licence preferred. Russian, Hindi, or Arabic speakers preferred.

Competencies

• Strong sales, negotiation, and deal-closing ability; clear communication across phone, email, WhatsApp, and in-person meetings.
• Ability to build client and broker relationships and represent the brand confidently and professionally.
• Customer-focused, organized, proactive, adaptable, and able to manage multiple leads and meetings in a fast-paced environment.
• Proficient with CRM systems and reporting.