Regional Regulatory Affairs, Policy & Process Manager

Job purpose

Regulatory governance and advisory

• Lead regulatory framework, policy, standards, and procedure design and continuous enhancement.
• Advise senior management and business leaders on complex regulatory matters and risk-based recommendations.
• Maintain relationships with DHA, DOH, MOHAP, CBUAE, and other GCC regulators.
• Lead regulatory change assessments, impact assessments, implementation plans, and business readiness.
• Identify regulatory risks and recommend mitigation strategies and control improvements.

Regulatory operations

• Oversee licensing, approvals, submissions, notifications, and periodic regulatory reporting.
• Manage regulatory queries, investigations, complaints, escalations, inspections, and information requests.
• Review regulatory submissions, responses, and correspondence before submission.
• Maintain monitoring programs, regulatory records, registers, and evidence repositories.
• Lead audit readiness, regulatory control testing, remediation tracking, and closure of findings.

Technical and improvement activities

• Translate regulatory requirements into operational controls, policies, procedures, and business requirements.
• Conduct horizon scanning, advanced data analysis, trend assessments, and regulatory due diligence.
• Support AML/KYC governance and regulatory assessments for products, partnerships, and transformations.
• Develop regulatory training and awareness materials for the organization.
• Identify automation and digitalization opportunities for regulatory processes and reporting.

Essential role requirements

• Bachelor’s degree in healthcare administration, risk management, or a related discipline.
• At least 5 years of relevant regulatory, compliance, governance, risk, or audit experience in UAE health insurance and employee benefits.
• Direct experience managing regulatory relationships with UAE authorities.
• Knowledge of UAE health insurance regulations and wider GCC healthcare and insurance frameworks.
• Experience with regulatory reporting, monitoring, audits, inspections, and regulatory change management.
• Strong governance, operational risk, compliance control, AML/KYC, analytical, investigative, and communication skills.
• Advanced Microsoft Office and regulatory or compliance management systems proficiency.

Preferred qualifications

• Professional certifications such as ICA, CRCM, CAMS, compliance, risk management, internal audit, or governance-related qualifications are highly preferred.
• Arabic language proficiency is highly preferred.
• Experience leading projects, change initiatives, and cross-functional regulatory programs is highly desirable.