Recreation Supervisor

Role overview

Facility and team operations

• Oversee daily opening and closing and operational readiness across recreation areas.
• Maintain cleanliness, safety, and functionality of facilities.
• Supervise Little Acres Kids Club, lifeguards, reception, and housekeeping teams.
• Act as Duty Manager in senior management's absence, handling member experience and incidents.
• Coach and develop team members through briefings and performance management; identify training needs.

Member experience and activities

• Deliver and improve a high-quality member experience and address feedback and complaints.
• Plan and execute recreation programs, activities, and events to increase engagement.
• Support revenue through upselling, promotions, and utilization-focused initiatives.
• Coordinate event-day delivery with Viya Events, food and beverage teams, and clients.

Performance, compliance, and administration

• Monitor facility utilization, member feedback, and operational performance and provide actionable insights.
• Contribute to continuous improvement aligned with club objectives.
• Ensure health, safety, and hygiene standards, including risk assessments and emergency response.
• Maintain incident reports and performance records; assist with scheduling and rostering.
• Support the Assistant Country Club Manager with operational and strategic tasks.

Skills and experience

• Proven supervisory experience in hospitality, leisure, or recreation.
• Strong leadership, team management, operational coordination, communication, and interpersonal abilities.
• Guest-focused approach, attention to detail, proactive problem-solving, and composure under pressure.
• Experience managing multi-department teams and analyzing performance data.

Preferred qualifications

• First Aid certification is desirable.
• Experience in luxury or member-focused environments is preferred.
• Experience working with children or delivering children's programs is preferred.
• Knowledge of health and safety regulations is preferred.